Our COVID-19 safety measures: we are committed to your health and safety.
Our community has been through a lot these past few weeks, and all of us are looking forward to resuming our new normal. While many things have changed, one thing has remained the same: our commitment to your health and safety.
Infection control has always been a top priority for our practice, as you may have seen during your office visits. Our infection control processes are made so that when you receive care, you feel safe and comfortable.
Our office follows the infection control recommendations from the American Dental Association (ADA), the U.S. Centers of Disease Control and Prevention (CDC), and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations.
We have implemented the following changes into our practice; please be assured that we have made these changes to help protect our patients and our team:
1. At the time of scheduling, we will screen patients for symptoms of COVID-19 such as fever, cough, and exposure to anyone with a COVID-19 infection. You will be asked those same questions again when you are in our office.
2. We will kindly ask you to remain in your vehicle until it is time for you to come to your appointment.
3. We will perform temperature checks upon arrival and anyone with a temperature of 100.4℉ or above cannot be seen.
4. We ask that all patients come to their appointments alone; only caretakers or a minor patient’s parent are permitted to accompany patients into our office.
5.We require that all patients, and those that must accompany them to our office, wear a mask or a cloth face covering.
6. We provide hand sanitizer in the reception area and other places in the office for you to use as needed. We will ask you to use it when you enter our office.
7. We will require that patients stand at least 6 feet apart during check in / check out and while in the reception area.
8. We have rearranged the seating in our reception area to comply with social distancing standards.
9. Our reception area will no longer offer magazines, books or newspapers since those items are difficult to clean and disinfect.
10. Our appointments will be managed to allow for social distancing between patients. This means that for now you will be offered fewer options for scheduling your appointment. We will also do our best to allow greater time between patients to reduce waiting times for you, and to reduce the number of patients in the reception area at any one time.
Lastly, as you may know, we have remained open throughout the safer-at-home order in a limited capacity, to take care of patients with severe pain and infections. At this time, we plan to tentatively begin scheduling non-emergent cases to be seen starting May 20th, 2020. Patients who have had their non-emergent appointments postponed will be given first priority to reschedule and we will call you to do so. We ask for your patience as we work through this process to get you rescheduled in a timely manner.
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice!